facebup

Privacy Policy

Last updated: June 7, 2026

facebup is an owner-controlled vault for your pet’s records. This policy explains what we collect, why, who helps us run the service, and the rights you have over your data. facebup is a service of Facebup LLC, a Pennsylvania public benefit limited liability company (“we,” “us,” or “the Company”).

The short version: your records are yours, we never sell them and never share them without your okay, and you can export or delete them at any time. For the legal frame, see our Terms of Service. Each section below starts with a plain-language summary, then the details.

1. What we collect and why

In plain terms: we collect what we need to run your vault — your account login, the pet records and documents you choose to add, and basic logs to keep the service working and secure.

We collect this to provide, secure, and improve the service. We don’t sell your data, and we don’t use it to build advertising profiles or to target you with third-party ads.

2. We never sell or share your records (and what a service provider is)

In plain terms: we never sell your records, and we never share them with anyone outside facebup for their own purposes unless you explicitly opt in. We do rely on a few trusted service providers that process data only to run facebup — that is not selling or sharing.

We will never sell your pet’s records, and we’ll never share them without your say-so.

We never sell your records — not to advertisers, not to data brokers, not ever. And by default we never share them with third parties for their own purposes. The only time your records leave facebup for someone else’s use is when you explicitly opt in to a specific program or campaign that needs it — for example a research study or a partner perk. We’ll show you exactly what would be shared, with whom, and why; nothing is shared unless you say yes; and you can withdraw an opt-in at any time.

Separately, to operate facebup we use a small set of service providers (sub-processors) that handle data strictly on our behalf, only to run the service, and never for their own purposes. Using these providers is how the service works — it is not selling or sharing. Here is each one and what it does:

Each provider is bound to use your data only as needed to operate facebup. We may also disclose information if the law requires it (for example, a valid legal process) or to protect the safety and security of our users — and we’ll resist overbroad requests where we can.

3. How we protect your data

In plain terms: your data is encrypted in transit and at rest, we strip location data out of your photos, and we keep an audit trail of sensitive actions.

No service can promise perfect security, but we take reasonable steps to protect your data and we keep improving them.

4. How long we keep data, and deletion

In plain terms: we keep your records while your account is active, you can export everything anytime, and when you delete your account we purge it permanently within 30 days.

We keep your records for as long as your account is active so the service works. You can export everything, anytime, free — your records as structured JSON plus the original documents you uploaded.

When you delete your account, your data is immediately removed from the product and you’re signed out. We then permanently and irreversibly purge all of your records, documents, and account data, completing within 30 days. You can cancel during that window by signing back in, and we send a confirmation email. Once the purge completes, your data is gone and cannot be recovered. We retain only a minimal, non-identifying audit record that the account was deleted, and any records we’re legally required to keep.

5. Your privacy rights

In plain terms: you can access, correct, delete, and take a copy of your data. Export and account deletion are already self-serve in the app; for anything else, email us.

Wherever you live, you can ask us to give you access to your data, correct it, delete it, or provide a portable copy. Export and account deletion are already self-serve inside facebup. A fuller set of interactive, self-serve right-paths is coming. For now, exercise any other right by emailing support@facebup.com. We don’t charge for exercising these rights and we won’t discriminate against you for doing so.

California (CCPA/CPRA). You have the right to know, access, correct, delete, and port your personal information, and to not be discriminated against for exercising these rights. We do not sell your personal information or share it for cross-context behavioral advertising. If we ever offer an optional program that would involve sharing your information in a way California law treats as a “sale” or “share,” it will be strictly opt-in, and you can opt out at any time; if we launch such a program we’ll also provide a “Do Not Sell or Share My Personal Information” control, post a notice at collection, and honor browser-based opt-out signals like Global Privacy Control. We respond to verifiable requests within 45 days, and may extend by an additional 45 days when reasonably necessary, with notice to you.

Washington (My Health My Data Act). To the extent any of your pet-care information counts as your consumer health data, you have the right to access it, to withdraw consent, and to have it deleted. We will not sell your consumer health data except under a separate valid authorization you sign, as Washington law requires. We would share it only with your separate, explicit consent — for an opt-in program you choose to join — and never with third parties for their own purposes otherwise.

Colorado, Connecticut, Virginia, and Oregon. If you’re a resident of these states, you have rights to access, correct, delete, and obtain a portable copy of your personal data, and to opt out of targeted advertising and sale. We don’t engage in targeted advertising, and we don’t sell your data except through an optional program you choose to opt in to. You may appeal a decision on your request by replying to our response.

Users outside the United States. Where a GDPR-style right applies, you have rights of access, rectification, erasure, restriction, portability, and objection, and we’ll respond within one month. Note that facebup is operated from, and your data is processed in, the United States; by using facebup you understand your data is handled there (see Section 6).

We may need to verify your identity before acting on a request, to protect your account. You can also authorize an agent to make a request on your behalf where the law allows.

6. Where your data is processed

In plain terms: facebup runs in the United States, so your data is stored and processed there.

facebup is operated from the United States and our service providers process your data primarily in the United States. If you access facebup from another country, you understand your data is transferred to and processed in the U.S., where privacy laws may differ from those where you live.

7. If there’s ever a data breach

In plain terms: if your data is ever exposed in a breach, we’ll tell you and the right authorities, as the law requires.

If a security incident affects your personal information, we will notify you and the relevant authorities without unreasonable delay and as required by applicable law. We maintain readiness under the FTC Health Breach Notification Rule, including a notification path of no later than 60 days, and we comply with applicable state breach-notification laws, which may require notice sooner. Questions about a security incident can go to support@facebup.com.

8. Children

facebup is an 18+ service. It is not directed to children, and we don’t knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, email support@facebup.com and we’ll delete it.

9. Changes to this policy

We may update this policy from time to time. When we do, we’ll change the “Last updated” date above. For material changes, we’ll give you reasonable notice — by email to the address on your account and/or a clear notice in the app — before they take effect.

10. Contact us

For any privacy question or to exercise a right, email support@facebup.com. You can also read more about facebup on our About page.